Return & Exchange Policy

Return Window

You have 14 calendar days from the date of delivery to initiate a return. After 14 days, we are unable to accept returns. The return window begins on the day your package is marked as delivered by the courier.

Conditions for Returns

To be eligible for a return, your item must meet the following conditions:

• Unworn and unused: The item must be in its original, unworn condition with no signs of wear, damage, or alteration.
• Tags intact: All original tags, labels, and security seals must be attached and undamaged.
• No alterations: The item must not have been altered, tailored, or modified in any way from its original state.
• Original packaging: Items must be returned in their original packaging, including boxes, dust bags, and any accompanying materials.

Non-Returnable Items

The following items cannot be returned:

• Custom-made items: Any item that has been custom-made, personalized, or altered to your specifications.
• Intimate apparel and lingerie: For hygiene reasons, these items are final sale.
• Final sale items: Products marked as “Final Sale” or purchased during clearance events.
• Opened beauty products: Skincare, makeup, and fragrance items that have been opened or used cannot be returned for hygiene and safety reasons.

How to Initiate a Return

Refund Processing

Refunds are processed within 5-10 business days after we receive and approve your return. The refund will be issued to your original payment method. For credit and debit card payments, the time it takes for the refund to appear in your account depends on your card issuer, typically 3-7 additional business days. For bank transfers, please allow up to 10 business days. Cash on Delivery (COD) refunds are processed via bank transfer or store credit, per your preference.

Exchanges

We offer one free size exchange within 14 days of delivery. To initiate an exchange, please contact our customer service team with your order number and the size you require. We will ship the replacement at no additional cost once we receive and process the returned item. Exchanges are subject to the same condition requirements as returns. Items for exchange must be unworn, with tags intact, and in original packaging. If the requested size is unavailable, we will issue a full refund.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We will arrange a replacement or full refund at no cost to you, including return shipping. Please provide photographs of the damage or incorrect item to expedite the process. We take full responsibility for any errors on our part and are committed to making it right.

International Returns

International returns follow the same 14-day policy and conditions as domestic returns. However, international return shipping costs are the responsibility of the customer unless the item is damaged, defective, or incorrect. We recommend using a tracked and insured shipping method, as we cannot be responsible for items lost in return transit. Customs duties and taxes paid on international orders are non-refundable through ZAP cosmetics karyana. Pvt ltd, but you may be able to recover these by contacting your local customs office.