Shipping Policy

Shipping Destinations

ZAP cosmetics karyana. Pvt ltd ships to addresses throughout Pakistan and internationally to select countries. We are headquartered at Dak Khana Ghulam, Chak 58 J.B, Tehsil Faisalabad Saddar, Faisalabad, and all orders are dispatched from our fulfillment center at this location. If you are unsure whether we ship to your location, please contact our customer service team at ayeshabeautysaloon26@gmail.com or call +92 337 6031141.

Domestic Shipping (Pakistan)

Delivery to remote areas may take an additional 1-3 business days depending on the courier service availability in your area.

International Shipping

Please note that international shipments may be subject to customs duties, import taxes, and other fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the shipping cost. We recommend checking with your local customs office for information on potential charges before placing your order.

Order Processing

All orders are processed within 1-2 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive a notification when your order has shipped. During peak seasons and promotional periods, processing times may be extended by 1-2 additional business days.

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to track your package. You can track your order at any time by logging into your account on our website. If you do not receive a tracking email within 48 hours of placing your order, please check your spam folder or contact our customer service team.

Delivery Issues

If your package is lost in transit, arrives damaged, or you experience any other delivery issues, please contact us immediately at ayeshabeautysaloon26@gmail.com or call +92 337 6031141. We will work with the courier service to resolve the issue and ensure you receive your order or a full refund. Please inspect your package upon delivery and report any damage within 48 hours.

Shipping Restrictions

Certain items may be subject to shipping restrictions due to international regulations:

• Fragrances (perfumes) can only be shipped via standard ground shipping due to air transport restrictions
• Some beauty products containing alcohol may have shipping restrictions to certain countries
• Orders containing restricted items will be clearly flagged during checkout